Empathy Isn’t Enough. Why Inclusive Design Principles Unlock What Leaders Need

Katie Schlott, Fast Company

When it comes to leadership, empathy isn’t the magic bullet for creating a better workplace. Yes, we can strive to relate to our colleagues, but it’s still impossible to fully grasp others’ lived experiences. There will always be a chasm that prevents us from fully relating to each other, whether it’s race, age, gender, socioeconomic background, or even traumatic experiences. 

Research backs this up. Empathy ratings for organizations and CEOs have dropped to a near all-time low, reports the 2022 State of Workplace Empathy Study. 

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